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Scientific Support Specialist (6-month contract)

Department: Scientific Support

Location: Cambridge, Massachusetts, United States

Scientific Support Specialist (6-month contract)

Looking to continue using your life sciences knowledge and experience away from the bench? Are you the go-to person in your lab when experiments go awry? Do you get your colleagues back on track with excellent troubleshooting advice? Want to gain business skills in a fast-paced biotech environment?
If so, this role could be for you!

Abcam, a rapidly growing life science company, has a terrific opportunity for you! We specialize in the production and sale of antibodies and related products and currently need an experienced scientist in to join our global, customer-focused team in support of our lab-based clients throughout North and South America. This contract role is ideal for a researcher with hands-on antibody experience in a research setting who now wishes to use their expertise outside of the laboratory. Join our dynamic Scientific Support Team and broaden your skill set in an energetic and friendly work environment! 

Please note: This is not a bench position
Position could be based in Boston, MA or Eugene, OR

Essential Responsibilities:

  • Provide an excellent level of technical support to researchers, leading to high customer satisfaction
  • Troubleshoot problems with antibody-based applications (western blot, IHC, ELISA, IP, FC, ChIP, etc.) and other protein detection related products and tools (biochemicals, assay kits)
  • Resolve complaints by providing optimal solutions to customers, balanced with commercial needs
  • Improve our customers’ experiences in the lab and increase sales by cross-selling, where appropriate
  • Liaise with product suppliers to obtain product information when necessary
  • Update product datasheets when new information becomes available
  • Spend up to 10% of time working on specific projects, often involving other departments, which benefit the business
  • Continually think of, suggest, and help implement process improvements
  • Actively participate in team meetings and departmental discussions
  • Stay up-to-date on new products, applications, and techniques through webinars and trainings 

Minimum Requirements:

  • B.S. in a life sciences field
  • 2 years' additional laboratory research experience using antibodies and related reagents in antibody-based applications. Experience must include western blotting or immunohistochemistry.

Highly Preferred Requirements:

  • Laboratory experience in multiple major antibody-based applications (western blotting, FACS, ELISA, immunohistochemistry, ChIP)
  • Experience in DNA and RNA molecular biology
  • Background in chemistry with experience using and troubleshooting assay kits and/or the application of biochemicals in life sciences research
  • Experience teaching or supervising staff or students
  • Customer service and/or call center experience
  • Friendly, positive, self-motivated, and a good team player
  • Effective written and verbal communication skills
  • Enjoys and excels at troubleshooting and problem solving
  • Ability to work independently and multitask
  • Keen attention to detail
  • Takes initiative and follows up on work appropriately
  • Experienced and comfortable using computers and software programs, must be comfortable with Excel, Word, and Outlook 

Abcam is an Equal Opportunity Employer and makes all employment decisions without regard to age, national origin, race, ethnicity, religion, creed, gender, sexual orientation, disability, veteran status, or any other characteristic protected by law.