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Project Coordinator - CX Strategy (6 months)

Department: Commercial Marketing

Location: Cambridge, Cambridgeshire, United Kingdom

About the Role

As a Project Coordinator, you will sit in our CX team, working closely with colleagues throughout Supply Chain & Manufacturing, Customer Services and Portfolio & Business Development to support fulfillment of customer orders. 

Roles and Responsibilities:

  • Manage & track LVOs, including fulfilment & all necessary paperwork (e.g. CoA)
  • Support Commercial Operations specialists within CS with manual processing & tracking of bespoke orders & LVOs for large commercial customers. 
  • Monitor the order bank; 
  • Support SC planners to coordinate replenishment activities 
  • Coordinate with customer facing teams to ensure they are provided with appropriate lead times & recommendations for appropriate alternatives. Provide support updating customers where required,
  • Be responsible for requesting CoA & coordinating production of the documents
  • Coordinate with QA & manufacturing teams to ensure documents are created at the appropriate time and provided to all relevant stakeholders 
  • Track & coordinate manual changes of supplier IDs & all related stock movements

About You

You will be a highly organised individual, with excellent communication skills. You will be proficient in the use of Microsoft applications, particularly excel.

You are comfortable working within a fast paced environment and are able to adapt positively to changing priorities.

Ideally, you will have previous project management experience. Previous experience in customer service, logistics, manufacturing or supply chain would be advantageous.

About Us

Ever since 1998, when our founder, Jonathan Milner, started selling antibodies from the back of his bike, Abcam has aimed to help scientific researchers make breakthroughs faster. We now have offices and labs in the UK, the US, China and Japan, and as we continue to grow, we remain ambitious, driven by our customers’ success and their research needs.

It’s our goal to provide a world-standard in protein research tools, technical support and delivery. When you join Abcam, you’ll join a global business with the passion and the vision to become the most influential company, and, best-loved brand in life sciences.

Our culture is our key differentiator. We believe in empowering individuals, with responsibility given at an early stage. The working environment is fun and fast-paced, collaborative and outcome focused, with a strong customer focus. In addition to competitive salaries, we can offer an attractive flexible benefits package which includes share options, a culture focused on well-being and opportunities for growth and development.

Abcam is an Equal Opportunity Employer and makes all employment decisions without regard to age, national origin, race, ethnicity, religion, creed, gender, sexual orientation, disability, veteran status, or any other characteristic protected by law.