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Product Manager (6 months)

Department: Transformation Projects

Location: Cambridge, Cambridgeshire, United Kingdom

About the role:

Founded in 1998, Abcam PLC was an early pioneer of eCommerce in the life sciences industry and aptly, described as ‘the Amazon of antibodies’ in its early years and more recently, ‘the Apple of antibodies’. For multiple years, including 2017, Abcam was voted and awarded the ‘Best Website’ by life science researchers with millions of visits monthly. Today, Abcam is one of the top 5 most value companies listed on AIM with a market cap value of nearly £3B.

Abcam is searching for an enthusiastic and experienced Product Manager to lead the development, implementation and optimisation of a suite of products and the customer data these products generate and consume.

About the role

The Product Manager – CX Systems will have ownership and accountability for Abcam’s Sales, Marketing and Service suite of applications which are used by hundreds of internal staff globally, ensuring these products/platforms meet Abcam’s commercial needs as well as create and deliver experiences that delight our internal and external customers.

You will spend a large part of your time understanding and gathering requirements from within the business and working with IT to shepherd new features and improvements from concept to reality. As the primary point of contact for the product suites, you will bridge the gap between diverse roles at Abcam, both technical and non-technical. You’re comfortable creating compelling business cases for new features and functionality and are able to effectively influence others whilst ensuring a culture of collaboration.

This role requires management of BAU activities including small change prioritisation such as user experience improvements and maintenance tasks, management of regular upgrade cycles through to identification and delivery of key strategic projects. Someone who is IT savvy and has experience of the Oracle product landscape including Eloqua, Sales and Service clouds with an implementation background is key. Knowledge of business processes and being passionate about our customers is essential.

The role will report to the Senior Product Manager and is a key part of shaping the future of our CX vision and strategy by providing best in class experiences through our technology platforms

Roles & responsibilities:

  • Determines and assesses internal and external customer requirements to identify, recommend and prioritize product/platform roadmap
  • Develop and implement processes to optimise efficiency, prioritisation and delivery
  • Motivate cross-functional teams including SME’s, BA’s, PM’s, CM’s and Engineers
  • Responsible for the effective communication of all product/platform activities to the wider CX function including our overseas offices

About you

You are degree educated with experience (min. 5 years) working in digital and IT environments with third party software platforms/SAAS and have a proven track record of delivery. You will be comfortable managing teams in both vertical and matrix structures. Our ideal candidate is confident and able to effectively influence across all levels within the organisation and possess a strong desire to consistently deliver and make improvements.

About Us

With offices across the US, Europe, and Asia, Abcam is one of the leading life science companies today, achieving multi-year double digit growth with the aim of helping scientific researchers make breakthroughs faster. It’s our goal to provide a world-standard in protein research tools, technical support and delivery. When you join Abcam, you’ll join a global business with the passion and the vision to become the most influential company, and, best-loved brand in life sciences.

Our culture is our key differentiator. We believe in empowering individuals, with responsibility given at an early stage. The working environment is fun and fast-paced, collaborative and outcome focused, with a strong customer focus. In addition to competitive salaries, we offer an attractive and flexible benefits package (which includes shares for eligible employees), a culture focused on wellbeing and opportunities for growth and development.