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IT Infrastructure Engineer

Department: IT Infrastructure

Location: Shanghai, China, China

Job Description

 

Job title:                  IT Infrastructure Engineer, Shanghai

Reports to:              Hangzhou IT Manager

Job purpose:           The Infrastructure Engineer will be responsible for providing technical support for the core infrastructure in the Shanghai office. The role involves system/network administration, troubleshooting and implementation of new IT projects.

 

Roles and Responsibilities:

 

·         Through consultation with the UK Headquarter team, take a lead role in designing and maintaining IT Infrastructure in Shanghai in any of the following technologies: Security, Internet, LAN, Wireless, Backup, Phone, Firewall and Servers (both physical and virtual)

·         Work with vendors to coordinate technical support when needed

·         Escalate incidents to UK/APAC (internal) teams as appropriate

·         Provide advanced level of support for hardware, operating system as the 2nd line IT support

·         Handle IT related expenses and requisitions in the ERP system

·         Report to Hangzhou IT Manager on the regular basis about the ongoing issues and the goals

 

Skills required:

 

·         Bachelor’s degree in Computer Science or related field or equivalent work experience

·         Hands-on experience with Broadband, MPLS, VPN, Backup, NAS Storage, Disaster Recovery plan, Enterprise firewall (e.g. Palo Alto), VMWare and Windows Servers

·         Strong critical thinking and problem-solving skills

·         Ability to work on concurrent priorities

·         Ability to work unsupervised

·         Working knowledge of ITIL processes

·         Excellent communication and interpersonal skills

·         Business level English skills in writing and reading

·         Cisco Certified Network Associate (CCNA) and VMware certification (VCP) desired but not a must