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Desktop Support Technician

Department: IT Infrastructure

Job Type: Standard

Location: Cambridge, Cambridgeshire, United Kingdom

About the role
This role which reports into the IT Helpdesk Manager is to support, maintain and provide IT equipment to staff.
Roles and responsibilities:
  • Receiving/Logging and managing incidents in Service Desk
  • Provide basic support for Windows PCs/laptops and telephones.
  • Use problem solving skills to fix IT software and hardware
  • Deploy IT equipment to staff to provide new functionality and replace end of life items.
  • Plan and implement tasks related to the provisioning of new IT equipment to staff.
  • Educate staff in how to use new technologies
  • Maintain and produce documentation and “How To” guides 
About the Desktop Support Team
This is a great role for anyone who has a passion IT and would like to kick start their career in IT. Training is provided on all the various tools/equipment and systems needed to perform your role. Every day will bring new challenges and the chance in the future to take on more responsibilities.
We are a friendly team that enjoys working together to help resolve any challenge that comes our way to ensure the company succeeds in its mission. Alongside this we are a social, fun team that enjoys a spot of table tennis and going out for lunches to learn more about each other.
About You
We are looking for a talented and enthusiastic individual to join our team. In order to be considered for this role you will be educated to at least A-Level standard or an equivalent level of qualification, with some suitable commercial experience and be used to working in a windows environment. You will have good technical understanding of Windows 7 and 10 and Office products, with the ability to clearly communicate technical problems whilst working under pressure and to deadlines.
This role would suit an outgoing and personable individual who has excellent communication skills with the ability to problem solve whilst being focused and driven. You will be supportive and consultative in your working style and be able to adapt to changing circumstances.
If this sounds like you and you’d like to be a part of a fast paced, growing business with the vision to become the most influential company and best-loved brand in life sciences please apply now!
About Us
Ever since 1998, when our founder, Jonathan Milner, started selling antibodies from the back of his bike, Abcam has aimed to help scientific researchers make breakthroughs faster.  We now have offices and labs in the UK, the US, China and Japan, and as we continue to grow, we remain ambitious, driven by our customers’ success and their research needs.
It’s our goal to provide a world-standard in protein research tools, technical support and delivery. When you join Abcam, you’ll join a global business with the passion and the vision to become the most influential company, and, best-loved brand in life sciences.
Our culture is our key differentiator. We believe in empowering individuals, with responsibility given at an early stage. The working environment is fun and fast-paced, collaborative and outcome focused, with a strong customer focus. In addition to competitive salaries, we offer an attractive and flexible benefits package (which includes shares for eligible employees), a culture focussed on wellbeing and opportunities for growth and development.