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CX Sales Trainer

Department: Regional Sales and Marketing

Location: Cambridge, Cambridgeshire, United Kingdom


JOB DESCRIPTION

Abcam, is a leading bioscience company specializing in the production and sale of antibodies and related products to scientific research organizations with offices in Cambridge and Bristol, UK; Cambridge, MA; Eugene, OR; San Francisco, CA; Tokyo, Japan and Hangzhou and Hong Kong, China.


Job Title:             Sales Training Manager

Reports to:         VP Global Sales


Job Purpose: The Sales Trainer is a global role and will report to the Sales Operations Manager you will be the subject matter expert in all Sales processes and systems. You will conduct needs analysis, design and facilitate training based on observations of need within the sales organisation. You will design training objectives, content and assessments through a blended approach including; eLearning, video, face to face, webinars etc.


Responsibilities:
  • Design, develop, facilitate and iterate New Hire Onboarding for Sales

  • You’re ahead of the curve before products and systems launch you’ve already developed training tools and content. 

  • Facilitate training and ensure it is compliant, effective, memorable, and relevant

  • Ensure all training materials are relevant, following sales system updates and changes

  • Observe and coach employee customer meetings and calls while providing the correct observational feedback

  • Use data to identify performance gaps and create solutions

  • You’re an experienced project manager and familiar with project management methodologies end-to-end

  • Collaborate with subject matter experts to scope training and design project plan towards program development

  • Communicate cross-functionally and track project objectives

    All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.


 

Summary of Job Requirements:

 
Essential
Desirable

Education, Training & Qualifications

  • B.Sc. Biology or related fields
  • experience in proteins, immunology and Immunohistochemistry would be desirable.

Experience – work, research, voluntary, other

  • More than three years of experience in solution science-based selling in the Life Science market in Pharma and Biotech
  • 3-5 years training experience in a sales environment,
  • Knowledge of eLearning tools such as Articulate Storyline and Camtasia and LMS such as Saba
  • Qualification in a profiling tool like DISC or Insights
 
  • A good understanding of drug discovery and/or diagnostic workflows and the technologies employed.

Specific skills & abilities

 
  • Demonstrable ability to devise creative methods for the transfer of technical information.  Your training is relevant and sticks. 
  • Ability to work cross functionally.
  • Experience in selling solutions and services
  • Insight selling
Personal traits
  • Creative thinker willing to try new things in response to business needs
  • Strong and transparent communication, organization and interpersonal skills
  • Excellent written and verbal communication to educate a wide variety of audiences
 
Circumstances
  • Travel both domestic and international is required of up to 35%
  • This will include face to face meetings with staff, attendance at sales meetings
 

Career progression opportunities

  • Many opportunities exist for development within the commercial organisation.
 
 

It’s our goal to provide a world-standard in protein research tools, technical support and delivery. When you join Abcam, you’ll join a global business with the passion and the vision to become the most influential company, and, best-loved brand in life sciences.

Our culture is one that empowers individuals, with responsibility given at an early stage. We place great emphasis on knowledge and experience. The working environment is friendly and fun but intense, with everybody working together as a team to deliver great service and the best solution to our customers. In addition to competitive salaries we can offer an attractive flexible benefits package which includes a profit-share scheme and share options.

 

About You:

This role is ideal for someone with a fundamental understanding of working with antibodies has gained some experience in a customer-facing role in industry and wants to move toward a career in sales. Or perhaps, you already have a successful track record in Inside Sales but want your next challenge.




Minimum Requirements:

If this sounds like you and you’d like to be a part of a fast paced, growing business with the vision to become the most influential company and best-loved brand in life sciences please apply now!



About Us

Ever since 1998, when our founder, Jonathan Milner, started selling antibodies from the back of his bike, Abcam has aimed to help scientific researchers make breakthroughs faster. We now have offices and labs in the UK, the US, China and Japan, and as we continue to grow, we remain ambitious, driven by our customers’ success and their research needs. 


It’s our goal to provide a world-standard in protein research tools, technical support and delivery. When you join Abcam, you’ll join a global business with the passion and the vision to become the most influential company, and, best-loved brand in life sciences.


Our culture is our key differentiator. We believe in empowering individuals, with responsibility given at an early stage. The working environment is fun and fast-paced, collaborative and outcome focused, with a strong customer focus. In addition to competitive salaries, we offer an attractive and flexible benefits package (which includes shares for eligible employees), a culture focussed on wellbeing and opportunities for growth.