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Service Transition Manager

Department: IT Infrastructure

Location: Cambridge, Cambridgeshire, United Kingdom

Service Transition Manager
 

We are seeking a Service Transition Manager to join our team to provide support to ongoing programmes and projects, ensuring that the following is in-place for operational support:


Key Responsibilities
  • Work closely with project teams to ensure key transition activities and documentation, for example: knowledge transfer, service acceptance criteria, support model and ITSM tooling changes are completed.

  • Working closely with Service Delivery team to on-board new 3rd party support vendors into our core support teams and tools.

  • Managing key stakeholders to understand expectations, defining service levels and communicate operational readiness and risks throughout a project.

  • Appropriate core process changes such as (but not limited to) Major Incident Management, Incident, Problem, Change, Service Requests are defined and delivered.

  • Developing upon Service Transition Management policies and processes that underpin the effective transition of services into support

  • You will have the ability to understand and interpret business needs and requirements, make difficult decisions and understand any potential risks and repercussions of services going live without being successfully transitioned.

  • With a broad IT background, you will ideally have exposure to both applications as well as infrastructure environments and have the ability to take a holistic view of the entire service. Any experience of ERP implementations would be highly desirable.

 
About Us

Ever since 1998, when our founder, Jonathan Milner, started selling antibodies from the back of his bike, Abcam has aimed to help scientific researchers make breakthroughs faster. We now have offices and labs in the UK, the US, China and Japan, and as we continue to grow, we remain ambitious, driven by our customers’ success and their research needs.



It’s our goal to provide a world-standard in protein research tools, technical support and delivery. When you join Abcam, you’ll join a global business with the passion and the vision to become the most influential company, and, best-loved brand in life sciences.




Our culture is our key differentiator. We believe in empowering individuals, with responsibility given at an early stage. The working environment is fun and fast-paced, collaborative and outcome focused, with a strong customer focus. In addition to competitive salaries, we offer an attractive and flexible benefits package (which includes shares for eligible employees), a culture focussed on wellbeing and opportunities for growth.