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Senior Demand Management Coordinator

Department: Inventory and Production Planning

Location: WALTHAM, Massachusetts, United States

Job Title: Senior Demand Management Coordinator

Location: Waltham, Massachusetts   

About the Role:

As our incredible growth continues, Abcam is looking for a talented Senior Demand Management Coordinator to join our team to build and foster relationship with Strategic and Partner Account Managers as well as our Customer Operations team to support the Abcam mission of growing these important accounts. The US delivers a high level of revenue to our global business and this role is key to continuing that trend. This role reports directly to the Supply Chain Manager and is part of the Global Manufacturing and Supply Chain Team.

Roles & responsibilities: 

  • Manage all Daily Order Bank line items for Strategic and Partner accounts ensuring stock is allocated in a timely manner and any delays are communicated quickly.
  • Proactively work with Supply Chain teams to drive improvements
  • First point of contact for the Commercial team to support customer demand
  • Work closely with the Demand Planning Manager to highlight any unexpected spikes in demand for all account tiers
  • Funnel all supply queries from commercial partners to the appropriate contact within Supply Chain or other departments and suppliers as needed
  • Measure weekly performance key performance indicators
  • Collaborate with the rest of the supply chain team to increase efficiency and maintain service levels

About you

You will have a bachelor’s degree or professional experience in a supply chain or demand management environment with a passion for delighting your customers at every opportunity. Your communication will be strong both verbally and written and you will be comfortable with Microsoft Office, particularly Excel.

You will be able to problem solve and adapt to the changing demands of the business and if you have an understanding of basic project management tools and experience working with Tableau, it will be an advantage but not essential. 

If this sounds like you and you’d like to be a part of a fast-paced, growing business with the vision to become the most influential company and best-loved brand in life sciences, please apply now!

Pay and Benefits 

In addition to competitive salaries, we offer an attractive and flexible benefits package (including our award-winning share scheme, 18 weeks full paid maternity leave and 6 weeks full paid paternity leave), a culture focused on well-being and opportunities for growth and development, and a highly flexible working environment. 

What’s more, as a WORK180 Endorsed Employer, we are recognized globally as an organization that’s diverse, inclusive and supports women in the workplace.  

About Us

An idea conceived in a University of Cambridge laboratory in 1998, Abcam plc ( began life as an innovative and entrepreneurial start-up, spearheaded by like-minded individuals who shared a common purpose of providing the scientific community with quality antibody reagents, as well as trustworthy and up-to-date information about their uses and limitations. Abcam has now grown to become a leading supplier of protein research tools to life scientists, whilst always maintaining the core collaborative values assumed at its inception.  

Abcam now supports life science researchers in their quest to understand the cause of disease and ultimately offer improvements to diagnoses and treatments. To achieve this outcome, the company both develops and manufactures its own products in specialist facilities across the globe, and sources from over 400 partners, offering scientists the newest, most innovative and highest quality research tools available globally, regardless of source. With a customer base of research scientists who require high performance products with detailed technical specifications, 64% of global researchers use Abcam products. 

We are incredibly proud to be recognized as the ‘3rd Best Place to Work in the UK in 2021’, as per Glassdoor’s Employees’ Choice Award. Our culture is driven by our dedicated, agile and audacious community of professionals who are driven by a combined purpose and sense of belonging. 

Inclusion & Diversity

Abcam is an Equal Opportunity Employer and makes all employment decisions without regard to age, national origin, race, ethnicity, religion, creed, gender, sexual orientation, disability, veteran status, or any other characteristic protected by law.