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Senior Demand Management Coordinator

Department: Inventory and Production Planning

Location: WALTHAM, Massachusetts, United States

Senior Demand Management Coordinator   

Abcam are looking for a talented Senior Demand Management Coordinator to join our team to build and foster relationship with Strategic and Partner Account Managers as well as Customer Mission Operations Representatives to support the Abcam mission of growing these important accounts

Roles & responsibilities: 

Manage all Daily Order Bank line items for Strategic and Partner accounts ensuring stock is allocated in a timely manner and any delays are communicated quickly

Generate KPI and Pareto chart for delayed items and proactively work with Supply Chain teams to drive improvements

First point of contact for the Commercial team to support customer demand

Report back to the Demand Planning Manager any unexpected spikes in demand for all account tiers

Funnel all supply quires from your commercial partners to the appropriate contact within Supply Chain or other departments and suppliers as needed

Measure weekly performance against response time KPI of 24 hours for in house and 48 hours for OEM products

Measure fail reason for all responses outside of acceptable KPI and put in place counter measures for improvement

About you 

Bachelor’s degree or equivalent professional experience 

Understanding of basic Project Management tools

Drive to delighting the customer in every interaction

Superior interpersonal skills, especially being able to communicate effectively both externally with suppliers & internally with colleagues 

Strong communication skills, both verbally and written

Demonstrated ability to apply critical thinking skills in an ever-changing environment 


Desired Qualifications: 

2+ years of relevant job experience

Prior experience in a customer-service (internal or external) position.  

Moderate Excel experience. 

Must demonstrate strong time management, organizational skills and attention to detail

Prior experience effectively solving problems 

Experience with MS Office, particularly Excel and Outlook.

Tableau experience is a plus