Close Back to


Quality Assurance Coordinator

Department: Quality & Operational Excellence

Location: Cambridge, Massachusetts, United States

Please note that we will move to our brand new offices in Waltham, located in 152 Grove St, Waltham, MA 02453 around January 2021

About the role

We are currently recruiting for a Quality Assurance Coordinator to join our Innovation & Manufacturing Department on a permanent contract in Boston Area.


Roles & Responsibilities:

    • Distribute, track and manage controlled quality documentation using a QA Document Management System and Learning Compliance Software.

    • Performing internal audits of R&D and Manufacturing functions to verify compliance with Abcam’s QMS. Populate and manage an internal audit program. Identify areas for improvement and ensure rapid communication of QA issues to appropriate leaders and colleagues.

    • Oversee the review and approval of CofA documentation for OEM supplied products.

    • Review and close out of non-conformance reports, including root cause analysis and corrective and preventative actions.

    • Run a Quality Assurance forum with representatives from each department to raise quality awareness. Report into the Global Quality Forum to develop/maintain internal standardisation and a robust global internal quality assurance system.

    • Report on and monitor the performance of suppliers in terms of product quality, service levels and security of supply.

    • Develop QMS training programmes and deliver training on quality related procedures and policies. Help maintain a strong quality-focus culture throughout the site.

    • Define, lead and manage continuous quality improvement programs that improves processes, products and services which lead to customer satisfaction and retention.

    • Write routine reports and correspondence and develop policies and procedures related to the quality efforts in the laboratory.

    • Support the Head of Quality by hosting external audits.

    • Understand and work to the concepts and practices of Abcam's Lab Health and Safety Policy.

About you

You will be educated to degree level in biological sciences and have experience of working within the Life Science Industry.  You will also have a practical working knowledge of quality systems such as ISO 9001 and GMP and have an audit focused background.


Strong communication both verbal and written are essential for this role with the ability to write clearly, succinctly and in a manner that appeals to a wide audience. Additionally, experience in 5S/Lean/Six Sigma and experience with ERP systems such as Oracle would be advantageous to this role.


If this sounds like you and you’d like to be a part of a fast paced, growing business with the vision to become the most influential company and best-loved brand in life sciences please apply now!

About Us

Ever since 1998, when our founder, Jonathan Milner, started selling antibodies from the back of his bike, Abcam has aimed to help scientific researchers make breakthroughs faster. We now have offices and labs in the UK, the US, China and Japan, and as we continue to grow, we remain ambitious, driven by our customers’ success and their research needs.


It’s our goal to provide a world-standard in protein research tools, technical support and delivery. When you join Abcam, you’ll join a global business with the passion and the vision to become the most influential company, and, best-loved brand in life sciences.


Our culture is our key differentiator. We believe in empowering individuals, with responsibility given at an early stage. The working environment is fun and fast-paced, collaborative and outcome focused, with a strong customer focus. In addition to competitive salaries, we can offer an attractive flexible benefits package which includes share options, a culture focused on wellbeing and opportunities for growth and development.