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Customer Service Specialist, French Speaking 6 month FTC

Department: Customer Mission Support

Location: Cambridge, Cambridgeshire, United Kingdom

About the Role:

As we rapidly expand, we are looking for a Customer Service Specialist to join our multinational Customer Service Team on a 6 months fixed term contract.

The key requirement for this role will be supporting our French customer base with placing their orders on a daily basis. You will be also supporting EMEA customers base by dealing with queries, quotations and orders. Other admin duties will also be required.  

Our multilingual Customer Services Team is made of 25 enthusiastic customer experience specialists, focused on delivering a world-class service to our customers, in English, Spanish, German, and French. The teamwork in a “virtual office” set up. Our communication skills are impeccable, and we use multiple channels to communicate with customers and internally.  Our teams use various applications to process orders and to communicate with our customers efficiently.

 

Roles & responsibilities:

 

  • Placing French EMEA orders 
  • Proactively resolve customer queries, liaising with other departments when appropriate
  • Manage their own admin around the orders placed, providing quotations, processing credit notes etc.
  • Proactively contact customers with information about their order
  • Own their customer data ensuring that information in our systems is accurate at all times
  • Support other team members when needed and with an enthusiastic mindset
  • Recommend promotions and product alternatives to customers when appropriate
  • Look for ways that you can continually improve how you do your job

 

About you

 

You are a proactive and reliable individual with ‘can do’ attitude. You have some customer service / customer-centric experience and can demonstrate excellent customer service awareness. It can be experience within sectors such as Retail, Gaming and Leisure & Tourism.

 

Fluency in French and English is essential

You have experience with order processing as well as excellent attention to detail. You can prioritise your workload and work efficiently in a fast-paced environment.

Most of all, you have a positive mindset, love helping people and take initiative to solve queries!

If this sounds like you and you’d like to be a part of a fast paced, growing business with the vision to become the most influential company and best-loved brand in life sciences please apply now!

Pay and Benefits

In addition to competitive salaries, we offer an attractive and flexible benefits package (including our award-winning share scheme, 18 weeks full paid maternity leave and 6 weeks full paid paternity leave), a culture focused on well-being and opportunities for growth and development, and a highly flexible working environment.

 

What’s more, as a WORK180 Endorsed Employer, we are recognized globally as an organization that’s diverse, inclusive and supports women in the workplace.  

 

 

Inclusion & Diversity

 

Abcam is an Equal Opportunity Employer and makes all employment decisions without regard to age, national origin, race, ethnicity, religion, creed, gender, sexual orientation, disability, veteran status, or any other characteristic protected by law

 

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