Credit Controller
Abcam, a successful and growing bioscience company, is a web-based business specialising in the production and sale of antibodies and related products to scientific research organisations. Our head office is based in Cambridge, UK and we have offices in USA, Japan and China.
A Credit Controller position has arisen in our Accounts Receivable Department, to work alongside our US and Canadian team who are based both in the UK and USA, so Flexible working hours are fundamental.
Demonstrating first-class customer service at all times, you will assist the credit control team to maintain the overdue accounts at an acceptable level. This will involve contacting customers via email, telephone and letter to secure payment of overdue accounts. You will assist the Accounts Receivable Team by taking responsibility for allocated items (invoices, credits and payments) and any queries which may arise from this debt. Cash receipting may also be required through Oracle.
Duties:
- Contact customers via email, fax, telephone and letter to secure payment of overdue accounts and keep accurate up-to-date records of any action taken
- Take responsibility for overdue items (invoices, credits, payments) that relate to their allocated countries
- Refer any accounts to the Debt Collection Agency as required
- Risk assess orders received from bad debtors/new accounts; contacting customers to resolve any issues in order that the new orders can be processed
- Respond to customer queries via email, fax, telephone and letter within 24 hours
- Liaise with internal departments to resolve any queries affecting the debtor
- Assist the Accounts Receivable Team with any tasks as required
- Report any issues to the Accounts Receivable Seniors or Accounts Receivable Manager
- You should possess a positive attitude, excellent communication skills, and attention to detail. A proven record of the ability to maintain clear lines of contact with customers.
You will also need to be able to investigate old historic balances, which will require organisation and tenacity.
Pay and Benefits
In addition to
competitive salaries, we offer an attractive and flexible benefits package
(including our award-winning share scheme, 18 weeks full paid maternity leave
and 6 weeks full paid paternity leave), a culture focused on well-being and
opportunities for growth and development, and a highly flexible working
environment.
What’s more, as
a WORK180 Endorsed Employer, we are recognized globally as an organization
that’s diverse, inclusive and supports women in the workplace.
About
Us
An idea
conceived in a University of Cambridge laboratory in 1998, Abcam
plc (www.abcamplc.com) began life as an innovative and entrepreneurial
start-up, spearheaded by like-minded individuals who shared a common purpose of
providing the scientific community with quality antibody reagents, as well as
trustworthy and up-to-date information about their uses and limitations. Abcam
has now grown to become a leading supplier of protein research tools to life
scientists, whilst always maintaining the core collaborative values assumed at
its inception.
Abcam now
supports life science researchers in their quest to understand the cause of
disease and ultimately offer improvements to diagnoses and treatments. To
achieve this outcome, the company both develops and manufactures
its own products in specialist facilities across the
globe, and sources from over 400 partners, offering scientists
the newest, most innovative and highest quality research tools available
globally, regardless of source. With a customer base of research scientists who
require high performance products with detailed technical specifications, 64%
of global researchers use Abcam products.
Inclusion &
Diversity
Abcam is an
Equal Opportunity Employer and makes all employment decisions without regard to
age, national origin, race, ethnicity, religion, creed, gender, sexual
orientation, disability, veteran status, or any other characteristic protected
by law.
