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Credit Controller

Department: Core Finance

Location: Cambridge, Cambridgeshire, United Kingdom

About Abcam

As a global leader in the sale of research antibodies, Abcam is committed to serving life science researchers to achieve their mission, faster. We continue to identify the biological pathways of greatest interest to our consumers and continuously strive to provide products of the highest quality with increased specificity, reproducibility and sensitivity. At the same time, through investment and acquisition, we are expanding into new markets, identifying new technologies and applications while moving into new geographic regions, thereby driving sustainable growth.

Abcam was founded in 1998 and has been listed on the UK AIM market since 2005. Market capitalisation is in excess of £2bn and revenues for the last financial year ended 30 June 2019 were £260m.

The business continues to be strongly cash generative, and is putting that cash to work in both capital projects, to ensure the future scalability of the business, as well as investing further in the continued development of products and services. Strategic goals include expansion in growth markets and investing in operating capabilities and long-term plan incorporates investment to achieve revenue of £450-500m by 2024.

Job description

As a credit controller you will be part of a team of 14 Accounts Receivable professionals, of which 2 of these are based in Cambridge, Massachusetts with the rest being based in Cambridge UK. The Accounts Receivable department are one half of the Abcam Finance Shared Services Department – who have a collective responsibility for all credit control activities in the UK/EMEA and USA. All report into the Accounts Receivable Manager.

The role is responsible for day to day key tasks in Accounts Receivable – including the completion of individual tasks as pre-agreed, regular chasing of outstanding debt in a professional and efficient manner, the coding of invoices and the allocation of cash receipts within our ledgers. The position requires exceptional customer service and problem solving skills. You will in addition be expected to provide some cross cover support for our colleagues in the US and this will include some flexible working to provide some overlap with US timezones.

General Responsibilities

  • Monitor, maintain and liaise with customer service team regarding customer orders received. Seek to resolve any customer queries as soon as possible in line with Departmental KPI. Once ServiceCloud has been implemented – respond to customer queries and track responses using ServiceCloud. 

  • Point of contact for local customer billing issues/customer related inquiries from other departments

  • Develop and maintain positive relationships with other departments in order to promote Financial Service interests, whilst working together to the best of ability to build and maintain an effective foundation of trust, honesty and respect within the team.

  • Engage with customers in a professional manner to:

  • Chase receivables using appropriate and relevant means (including telephone, email and post) to ensure prompt payment is received.

  • Contact and educate where required to improve data received and reduce the incorrect or incomplete remittance details

  • Process customer refunds

Day to day activities

  • Process in a timely manner and work as part of a team to ensure cover and customer service is maintained in periods of absence.

  • Monitor, review and manage credit limits ensuring these are controlled and accurate

  • Monitor and maintain the unallocated receipts on the customer receipts

  • Alongside other team members, work flexibly in order to ensure there is adequate US wide coverage for customer queries

  • As part of US/UK share service centre, work with US /UK credit controllers team to ensure that invoice coding and receipts; matching and posting is covered and that UK/US hand offs are effective

  • Process customer re-payments, when applicable

  • Ensure all company and departmental policies and processes are adhered to by monitor progress toward daily, weekly and end-of-month goals

  • Ensure all SOPs relating to your role are always current and up to date.
    Review the SOPs at least once a year to ensure we are using the most efficient process for the task.

  • Ensure Custom Service invoicing is completed weekly and before month end. Liaise with the Account Managers and Sales staff as required to clarify any contract or PO issue to ensure compliance with all invoicing guidelines and rules.

About you

  • Prior role in an Accounts Receivable function dealing with significant volumes of transactions in multiple different forms.
  • Integrated receivable systems experience (Oracle exposure useful, but not essential).

  • Proficient with MS Office Suite, particularly MS Excel/Word

  • Proven ability to succeed in a team-oriented environment

  • Superior communication skills – both oral and written

  • Self-motivated and possess a strong attention-to-detail

  • Proficient (fluent) in at least one other European language

About Us

Ever since 1998, when our founder, Jonathan Milner, started selling antibodies from the back of his bike, Abcam has aimed to help scientific researchers make breakthroughs faster. We now have offices and labs in the UK, the US, China and Japan, and as we continue to grow, we remain ambitious, driven by our customers’ success and their research needs.

It’s our goal to provide a world-standard in protein research tools, technical support and delivery. When you join Abcam, you’ll join a global business with the passion and the vision to become the most influential company, and, best-loved brand in life sciences.

Our culture is our key differentiator. We believe in empowering individuals, with responsibility given at an early stage. The working environment is fun and fast-paced, collaborative and outcome focused, with a strong customer focus. In addition to competitive salaries, we can offer an attractive flexible benefits package which includes share options, a culture focused on well being and opportunities for growth and development.