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Cantonese & Mandarin Speaking Customer Service Specialist (Mission Acceleration Centre Specialist) 6 mth FTC

Department: Customer Services

Location: Cambridge, Cambridgeshire, United Kingdom

 

Join Abcam as Cantonese & Mandarin Speaking Customer Service Specialist (Mission Acceleration Centre Specialist) 6-month FTC  

 

With offices across the US, Europe, and Asia, Abcam is one of the leading life science companies today, achieving multi-year double digit growth with the aim of helping scientific researchers make breakthroughs faster. It’s our goal to provide a world-standard in protein research tools, technical support and delivery. When you join Abcam, you’ll join a global business with the passion and the vision to become the most influential company, and, best-loved brand in life sciences.

 
Job Title:  Mission Acceleration Centre Specialist  

Reports to: Mission Acceleration Centre Manager

  
Job Purpose
 

Abcam Customer Operations has an aspirational strategy supporting a bold transformation agenda. A key part to the strategy is the creation of a new global task-based team, called Mission Acceleration Centre. The team’s purpose is to help our customers prepare and re-stock for their mission, ensuring they get off to the best possible start, as fast as possible. We need dependable, high-performing talent focused on results to join this effort. 

You will need to be comfortable in an environment where change is a constant, at Abcam we are always striving to improve everything we do. 

 

Hours of work are 6am to 2.30pm, Monday to Friday

 
Roles and Responsibilities: 
 
  • Handle all customer orders through automated or manual channels (includes distributor orders in Hong Kong and China).

  • Complete all order management related tasks, managing orders that are long term of stock, identifying product alternatives

  • Work closely with key partners including logistics, supply chain, finance and FedEx to ensure orders are delivered on time

  • Partner with Mission prep when customer contact is needed to provide a seamless customer experience

  • Be continuously reviewing processes and making suggestions to improve ASC processes to support the customer

     

    Summary of Job Requirements:

     
  • High level of attention to detail, with an ability to spot errors easily

  • Confident working in cross functional teams to ensure a seamless customer experience

  • Customer focused approach, with customer satisfaction being a core driver – understanding of Net Promoter Score 

  • Spots opportunities for improvement and acts on them 

  • Demonstrates cultural awareness both internally and externally 

  • Team player mentality: willingness to take on tasks and work them through to completion 

  • Ability to multitask, prioritise and meet deadlines 

  • Ability to work independently from own initiative 

     

Our culture is our key differentiator. We believe in empowering individuals, with responsibility given at an early stage. The working environment is fun and fast-paced, collaborative and outcome focused, with a strong customer focus. In addition to competitive salaries, we offer an attractive and flexible benefits package (which includes shares for eligible employees), a culture focused on wellbeing and opportunities for growth and development.

In addition to competitive salaries, we offer an attractive and flexible benefits package, including our award-winning share scheme, a market leading family policy, a culture focused on well-being and opportunities for growth and development, as well as a highly flexible working environment.

 

What’s more, as a WORK180 Endorsed Employer, we are recognized globally as an organization that’s diverse, inclusive and supports women in the workplace.    

 

Inclusion & Diversity - Abcam is an Equal Opportunity Employer and makes all employment decisions without regard to age, national origin, race, ethnicity, religion, creed, gender, sexual orientation, disability, veteran status, or any other characteristic protected by law.