It helps researchers understand what causes acute arthritis.
She updates our website so that customers can find products like this faster.
This is what you could do.
We’re excited by the future of technology and of our industry, and there’s no better place to discover that than with abcam. Our Japanese offices are right in the heart of Tokyo’s financial district, home to some of the world’s most cutting-edge pharmaceutical companies. Ideal for a company that aims to shake up our industry every day. Enjoy our open-plan offices and adjacent laboratory, where our teams share views and reach for new ideas, working across customer services, technical support, marketing and business development.
Sumitomo Fudosan Ningyocho Bldg 2F
2-2-1 Nihonbashi Horidomecho
Chuo-ku Tokyo 103-0012
“Laboratories move so quickly: sometimes our customers will call us with a really urgent request, and getting the right order for them is our number one priority and challenge. We work with accuracy and a real eye for detail, and I'm proud to be part of such a driven Customer Services team.”
Customer Service Specialist
“I helped a customer this morning in finding the right antibody for his laboratory, and it was such a rewarding feeling when he told me how our product would enable him to publish his research paper. I can really see my impact here, constantly helping our customers to discover more.”
Scientific Support Supervisor
“It's fantastic to be part of such a booming business. I support our work across Asia on a daily basis, through application support for our offices in Tokyo, Shanghai and Hong Kong, and I get a really strong sense of how fast-moving we are as a team. 25% of our global sales come from Asia, and that figure is growing all the time, so it's an exciting time to join our team.”
IT & Software Manager
“As a Customer Services colleague, you're really the face of the business, constantly working to provide a best-in-class service for a wide range of scientists and sub-dealers. We're not only focussed on speedy orders, but also on exactly what each customer needs, down to the finest details. We're committed to making sure each customer is satisfied every time.”
Customer Service Specialist
I joined abcam fresh out of University as a temp, initially in a role where I was using my German language skills to help the Customer Service team. I wanted to keep up the use of my German, and being in Customer Service allowed me to do that. Because of the training opportunities I had, it was hardly any time at all before I progressed to become a Supervisor for the German speaking team.
After a few years at abcam though, I found my interest had moved more toward IT, and the company completely supported me in that. I made the move to our IT department, becoming an IT Project Analyst and then eventually a Junior IT Business Analyst.
Moving across departments, I’ve found that everyone has a clear impact here, no matter which team you work with. During my time in Customer Service, for instance, I worked to implement a process for integrating Biochemicals, establishing a vetting procedure that would ensure the safety of our staff and customers. It was a large scale project, making an obvious difference for people’s daily lives, and the processes we implemented remain in place today.
In my current role too, I feel like I’m having an impact every day. I work within the Tactical team, where our role is to support the business in implementing small improvements within our existing systems. This process is completely central to the smooth running of the business, and I know that it’s a business that helps a lot of people, so it’s incredibly rewarding work to be part of every day.
Being at abcam, I’ve had so much support to choose my own career path, and I’m consistently challenged to think outside the box every day in how I approach my work as well as my career progression. The future isn’t set in stone and abcam has changed and grown a lot since I joined, so it’s exciting to be a part of that journey and see what’s next for abcam, and for my career.
We succeed because we’re committed to reaching for new ideas, sometimes taking risks to go above and beyond. At abcam, we make sure that our colleagues are rewarded for that determination and feel optimistic and excited about their future with us. These are just some of the benefits enjoyed by our Japan-based colleagues, their partners and their families: